If your business hasn’t made the switch to VoIP yet, then you’re missing out on some pretty incredible features.
The world of business communications has changed rapidly over the past few years. What used to be done exclusively on landlines is now done more and more over VoIP systems. These revolutionary systems come with tons of features that make communicating in the workplace easier and more convenient than ever before, and if you haven’t yet made the switch to a VoIP system, you’re missing out. Here are just a few of the many incredible features that businesses of all shapes and sizes can benefit from when they take advantage of a VoIP system:
#1. On-Hold Music
If you find yourself putting your customers on hold a lot more than you’d like, you can make that time on hold more pleasant for them with the right music. Don’t force your customers to sit through the mind-numbing elevator music that is typical of most companies. Instead, use your VoIP system to play something catchy and enjoyable.
#2. Voicemail to Email Transcription
When scribbling down notes from your voicemails leave you with sore, achy hands, you’ll find a better solution with a VoIP system. With voicemail to email transcription, voicemails will be transcribed and emailed to you, helping you save time and preventing you from having to take notes.
#3. Detailed Reporting
Are you losing customers due to long hold times? Are there certain times of the day when you get more callers than others? Are some of your representatives providing service more efficiently than others? The answers to these questions and more can be found in your data, and with a VoIP system, you’ll be privy to all of the data you need to take your customer service to the next level and better meet the needs of your clients.
#4. Do Not Disturb
When there are company-wide meetings, and there aren’t any employees around ready to answer the phone, the Do Not Disturb feature can be a life saver. You can use this wonderful feature to prevent incoming calls to your phone, redirecting them to voicemail or another destination of your choice. With Do Not Disturb, you can prevent your clients from feeling like they are being ignored, even when no one is around to answer the phone.
Have you taken advantage of the many benefits of allowing some or all of your employees to work off-site? If so, you won’t want to miss out on conferencing. This incredible feature not only makes it possible to have remote conferences, but it also helps to keep them organized with the ability to raise hands, manage invitations, mute individuals and more.
#6. Auto Attendant
One little-known feature that many companies could benefit from is Auto Attendant. This feature makes it possible for your clients to select their own extension from a list of options, and it’s essentially like having your own automatic receptionist. Auto Attendant will almost instantly make your company appear more professional, and it will prevent your clients from having to talk to five different people before finding the appropriate individual.
#7. Coaching Tools
Believe it or not, your VoIP system can be used to streamline your training and ensure your employees have everything they need to best serve your clients. One feature that is beneficial for training employees during a call is Barge, which allows you to listen to the conversation without interrupting. Another powerful coaching feature is Whisper, which allows you to give your employee information, advice, etc., without the client knowing about it.
#8. Door Entry
Worried about security in you office? Your VoIP system can help! You can actually integrate your phone system with your entry door, interacting with each and every person trying to enter your building.
To take advantage of these and the many other can’t-miss VoIP features, contact us at Edgetronix today. We’re proud to be Colorado’s premier VoIP provider, and in addition to helping to design, program and install the perfect system for your needs, we’ll also provide you with the maintenance and training you need to get the most out of that system. Experience the Edgetronix difference. Contact us today to get started.