Technology moves quickly, and if you want to stay ahead of or even keep up with the competition, you need to harness that technology. In today’s competitive business world, you simply cannot afford to fall behind. But it’s also essential to ensure that you spend every penny in your budget wisely, so the last thing you want is to upgrade your phone system just to keep up with the Joneses. So how do you know when it’s time to invest in a business phone system upgrade? Here are a few signs to watch out for:
Sign #1. Manufacturer support is no longer available for your phone system.
We’ve said it before and we’ll say it again, technology moves quickly, and that includes communication technology. In fact, phone technology moves so quickly that many businesses have found themselves with phone systems that are so outdated that the manufacturer no longer supports them. If you’ve found yourself with a phone system that is no longer supported, it’s best to proactively upgrade it. While everything may be working fine now, and outage or hardware failure could leave you with no choice but to upgrade your phone system, even if you’re not financially prepared to do so.
Not long ago, the typical business phone system consisted of barely anything more than your typical residential phone and voicemail system, but newer phone systems have the ability to do everything from tracking call lengths, making calculating your communication costs easier, to monitoring calls, making it easier for call centers and sales teams, allowing them to provide more efficient, streamlined services. When you have the latest technologies, you can stay competitive in today’s market, and if your current phone system does not have the features you need, it’s time to upgrade to one that does.
Sign #3. Your current phone system can no longer keep up with your call volumes.
Have your customers ever complained about getting a busy signal or a message that says, “No Service,” when they call? If so, it’s a sure sign that your call volumes have outgrown your current phone system. With so much competition in the market, you need to give your customers a reason to pick you over the others, and if they aren’t able to get ahold of you when they need to, it could cause them to choose your competitors instead. Consumers value great customer service, but they also have very little tolerance for lapses in service.
Find the upgrade you need with Edgetronix.
There are so many reasons to upgrade your current phone system to a VoIP system, and Edgetronix is your full-service provider in Colorado. Not only will we upgrade your system, but we’ll teach you how to make the most of every feature. Our goal is not to sell you a system, but to help you find a cost-effective, state-of-the-art solution to your telephony needs. Contact us today to get started, and be sure to check back for our next blog to learn more signs that it’s time to upgrade your phone system.